My Astro A50s Keepturning Off and on Again
Pre-Club
Q: When will my lodge ship?
A: Non-pre-orders transport inside 48 concern hours from the time the orders is placed (as long as it is in stock). Pre-order items volition ship as soon every bit they are in-stock. Where you meet a product listed for pre-order, we also country an expected in-stock date. Shipping dates will vary past product. Upon shipment yous will receive a shipping confirmation email including shipment tracking information.
Orders containing both pre-ordered and in-stock merchandise will exist shipped separately in an try to evangelize your product equally apace as possible. Y'all volition not be charged for multiple shipments. Multiple shipping confirmation emails will exist sent for purchases with in-stock and pre-ordered items.
Q: When will I be charged?
A: Your credit carte may be charged i or two business organisation days before your product ships. Delight annotation that y'all will see an authority charge (for the amount of your order total) on your credit carte statement from the time of purchase until your gild ships. If your order contains both pre-ordered and in-stock merchandise, you volition see multiple settlements – each charge to correspond the cost of the shipped merchandise. If y'all placed your order through Paypal, y'all will be charged immediately upon purchase.
Q: Tin can I cancel my pre-society?
A: Yes, you can abolish your pre-lodge by contacting our customer service team. Please have your social club number ready for fastest service. You can find our customer service contact information here.
A50 Wireless
Q: What is included with the new A50 Wireless system?
A:
– 1.0M TOSLINK OPTICAL Cable
Provides clear Dolby Digital Surround Sound across all platforms.
– 1.0M USB Cable
Powers your Base Station
– Base Station
Pairs and charges your A50 Wireless Headset. Displays battery status, Dolby indicator, and is awesome.
Q: What'southward the difference between the the Gen ane/Gen two A50s and the new A50s?
A: A few of the new features include:
– Extended ~15 hour bombardment life
– Up to ~30 human foot wireless range
– The flip to mute microphone has been redesigned to be more adjustable
– Fully wireless on both Xbox Ane and PS4 (No conversation cable required)
– Newly designed Base of operations Station with LED status brandish and magnetic charging cradle
– Optional power to change your ear pads and headband pad to leather via the A50 Mod Kit (Sold Separately and only compatible with new generation A50)
– Access to the ASTRO Command Eye for full customization of your audio experience.
Q: Can I answer a telephone call with the new A50?
A: Yes, using a 4-pole three.5mm sound cable, y'all can connect your smartphone to the AUX port on the Base Station in order to answer phone calls.
Q: Can I use the new A50 with the MixAmp Pro TR?
A: No. The MixAmp Pro TR does not have a wireless transmitter.
Q: Tin I charge the new A50 while gaming?
A: Yes, via the USB charge port located on the side of the Base Station. Additional USB cables sold separately.
Q: Can I connect the headset wirelessly with my smartphone?
A: No, the headset does not have Bluetooth connectivity. Even so you tin can use any 3.5mm audio cable on the AUX port located on the Base Station to inject your ain tunes.
Q: Does the new A50 provide Surround Sound over USB on PC?
A: Yes, the USB Game channel is a 6-aqueduct PCM endpoint supporting Dolby v.1. It is processed with PLIIx and Dolby headphone to give simulated surround sound. In brusque, it sounds good!
Q: Is a controller cablevision necessary for connecting the new A50 with the Xbox 1 controller?
A: Nope. The new A50 is fully wireless.
Q: Does the A50 work with USB hubs?
A: Yes, but results volition vary depending on the quality of the USB hub existence used. If there are any issues, try plugging straight into a PC to see if that remedies the issue.
Q: Can I utilise Speaker Tags on the new A50?
A: Unfortunately, no, due to the design of the headset.
Q: Volition the new A50 piece of work with my TX Transmitter?
A: No.
Q: Volition the new A50 piece of work with my USB TX?
A: No.
Q: My mic cuts out/is serenity/not working properly. What gives?
A: Starting time, cheque to run into if the mic is properly positioned. Ensure it's close to your mouth: nosotros recommend placing it as close to your lower lip as possible. Adjacent, check your Noise Gate (Using the ASTRO Command Center). In that location are four Noise Gate options: try using a different Racket Gate option, and see if that helps. If you're however experiencing issues, delight contact Customer Support.
Mod Kits
Q: What is a Modernistic Kit?
A: A collection of components designed to better racket-isolation with swappable constructed leather ear cushions and a padded synthetic leather headband.
Q: What'south included in the Mod Kit box?
A:
– Racket-Isolating Ear Cushions
– Padded Headband
Q: Can I utilise my A40 TR Modernistic Kit on the new A50?
A: Nope.
Q: Tin can I apply the new A50 Modernistic Kit on the A40 TR Headset?
A: Nope.
Q: Can I apply the new A50 Mod Kit on previous generations of the A50?
A: Nope.
Base Station
Q: Can I pair multiple A50 Headsets with a single Base of operations Station?
A: Just one headset can be paired with a single Base Station.
Q: What are the differences between the Console and PC modes?
A: Panel Way is used when gaming on your Xbox One or PlayStation 4. PC Mode is used while gaming on PC or Mac and while updating your Base Station and Headset with the latest firmware or custom EQ presets. The Lightning Bolt on the forepart of the Base Station display will light up red when in Console Mode, and white in PC Mode. You can switch between modes past toggling the Style Switch located on the side of the Base Station.
Q: Can I use Gen 1/Gen 2 A50s with the new Base of operations Station?
A: No, due to the hardware incompatibility.
Q: Can I utilize the Base Station to charge portable devices, such as my smartphone?
A: Some devices may not be able to be charged due to compatibility problems, and we cannot guarantee charging to any specific 3rd party device.
Q: Can I purchase a standalone Base Station?
A: Yes!
Q: Can I use the Xbox Ane A50 Wireless + Base Station with my PS4, or vice versa?
A:
Yes! For users with multiple gaming platforms, standalone Base Stations can exist added to your fix-upward to enable cantankerous-compatibility.
The Xbox One Base Station uses different hardware for phonation conversation over USB than the PS4 Base of operations Station to eliminate the need for a controller cable on the Xbox One. Due to the hardware divergence, this means the Xbox One Base Station is not compatible with voice conversation on the PS4 console. As well the PS4 Base Station is non compatible with phonation chat on the Xbox One. However, either version of the Base Station can be paired with either console via Optical cable for Environs Sound sound.
For gear up-upward, please bank check out our video setup guides, delight stay tuned!
Q: How much does a standalone Base Station cost?
A: $100 USD.
Q: What does the Base Station do?
A:
The Base Station interfaces between your gaming organisation and your headset for vocalization conversation and Surround Sound audio. The cradle is used to charge and pair your headset when your headset is not in use. It also stores your 3 custom EQ settings and can be used to modify the Racket Gate, microphone levels, and other device settings through the ASTRO Command Center. The Base Station can be linked with a 3.5mm audio device or smartphone via the AUX port to inject your own sound runway or phone calls.
Q: Is the new Base Station compatible with whatsoever older A50 Headsets?
A: No.
Q: Is the new Base Station compatible with any A40 Headsets?
A: No.
Q: How do I pair my headset to a standalone Base of operations Station?
A:
To pair your A50 Wireless Headset to a new Base Station, simply drib the headset into the cradle of the Base Station you wish to pair with. The A50 Wireless Headset is not panel-specific, and tin can be paired with either version of the Base Station. When paired successfully, you should meet Bombardment Status confined calorie-free up on the Base of operations Station. The amber accuse low-cal on the headset should also light up.
Q: Will there be more colorway options for the Base Station in the future?
A:
Currently, we do not have whatsoever boosted colorways at this time. However, we are always working on great new products. Stay tuned to our Social Channels for the latest ASTRO updates.
Q: What kind of USB cable is used to ability the Base Station?
A:
A micro USB cable. You can purchase additional cables on our website.
Q: How do I dock the A50 Wireless Headset to the Base of operations Station?
A:
Delight check out our detailed instructions on how to dock your A50 Wireless Headset here.
Q: Can I pass-through audio from the Base of operations Station to a media heart?
A:
Yes, via the Optical output on the back of the Base Station.
Xbox One & PlayStation 4 Compatibility
Q: Can I use the Xbox One/PC Headset with the PS4/PC Base Station, or vice versa?
A: Aye. You can swap past re-pairing the headset with the new Base Station by dropping it into the Base of operations Station cradle.
Q: I have 2 or more than users signed in on the Xbox One/PS4. Is it possible to assign the Base of operations Station to a certain user for voice chat?
A: Yep, this can be washed through the Device Settings Menu on your console.
Q: Tin I use the Xbox One A50 with my PS4? Tin can I use the PS4 A50 with my Xbox 1?
A: The Xbox One A50 (Green) uses dissimilar hardware for voice chat over USB than the PS4 A50 (Blue) to eliminate the demand for a controller cablevision on the Xbox I. Due to the hardware difference, this ways the Xbox 1 A50 is not compatible with voice chat on the PS4 panel. Likewise the PS4 A50 is not compatible with voice conversation on the Xbox One.
The Xbox One/PS4 specific engineering is part of the Base of operations Station. As noted above yous can utilize a PS4 version of the A50 Headset on an Xbox One Base Station without issue, and vise-versa.
Both the PS4 and Xbox Ane A50s are MAC and PC compatible.
PC
Q: Does the new A50 work with the ASTRO Command Center Software?
A: The new A50 will have ACC compatibility via PC or Mac. Older versions of the A50 are not compatible with the ACC software.
Q: How exercise update my firmware?
A: There are a few steps to this process:
– Download the ASTRO Command Centre. Found here.
– Install the ASTRO Command Heart by following the on-screen prompts, and launch it.
– If in that location is a prompt for an ASTRO Control Center update, click download.
– When the ASTRO Command Center is launched, at that place may be a prompt to connect an ASTRO Gaming device if the Base Station is non in PC Mode.
– Plug the Base of operations Station in and place it in PC Style by toggling the switch on the side of the Base Station from PC to Console Mode.
Q: How can I customize my EQ modes?
A: You lot tin can use the ASTRO Command Heart to modify any preset EQ manner.
Q: Tin can I employ USB Game and Optical at the aforementioned time?
A: No, the Base Station only supports 1 or the other. If both are plugged in, the optical input is prioritized. USB Phonation tin can still be used for chat.
Additionally, if both are plugged in at the same fourth dimension, ensure that the optical output is playing at 48000 Hz sample charge per unit or the outgoing mic will distort the voice.
Q: What is the divergence between USB Game and USB Vox?
A: There are 3 device distinctions:
– USB Game Playback device – this is the game sound
– USB Game Line Out Recording device – this is the stream port
– USB Voice device – this is the incoming and outgoing chat
Q: What are the 3 default EQ settings?
A: At that place are 3 customizable EQ presets:
ASTRO
Best style for all gamers – tuned for gaming by ASTRO's audio experts. Precise bass for immersion. Balanced mids and highs for the optimal gaming audio experience.
STUDIO
For music and movies. Neutral for accurateness across a range of media usages.
PRO
Ideal for streamers and pro gamers. Tuned towards mids and highs for precise details. Optimizes environs sound functioning as too much bass tin cause spatial distortion.
These are customizable using the ASTRO Gaming Command Center Software
Q: What are the difference between the iv Racket Gate settings?
A: Home: This is the default view. It'south been tuned for smaller LAN environments and typical dwelling house settings. It removes well-nigh light ambient noise, and works well with the TR Mod Kit microphone.
Streaming: This is the everyman noise gate setting. It'southward platonic for quiet studio/domicile environments, and offers the most natural sounding voice, and will allow background dissonance if present.
Tournament: This is the most aggressive setting meant for voice isolation and eliminating crowd noise in loud environments. Past adding a noise gate to the side tone information technology eliminates external sounds from entering into the headset.
Night: In betwixt Streaming and Home, this setting is platonic for soft speakers and gaming at dark when little ambient racket is present.
These can exist selected using the ASTRO Gaming Control Center Software
Q: Why can't I mix between vocalism and game?
A:
– Ensure ASTRO A50 Game is ready as the default USB audio device. To do that, navigate to the Control Panel, then Manage Audio Devices located under Hardware and Sound.
– Gear up ASTRO A50 Game headphones as the default sound device.
– Set up ASTRO A50 Vocalization every bit the default communications device.
– You volition as well want to ensure that the ASTRO A50 Mic is set equally the default recording device, non A50 Line Out, unless you lot are intending to stream. Programs such as Steam and games which rely on these settings to know where to output the voice conversation to and which microphone to use.
Q: How do I fix my A50 for Skyping/TeamSpeak/Grumble/Vent on PC?
A:
– Make sure the Base Station is in PC mode (toggling the switch from Console to PC Fashion).
– Become into Audio Options for the chat program of choice.
– Under Sound settings set microphone to Headset microphone (ASTRO A50 Vocalism)
– Set speakers to Headset Earphone (ASTRO A50 Vocalization). This will allow users to mix between chat and game sounds.
Q: Will I be able to become game audio from my panel while using Ventrilo/Skype/etc on my PC for chat?
A: Yes! However, y'all volition not exist able to utilise voice chat on your panel while doing so.
Q: Will I be able to access vocalism chat on both PC and panel at the same time?
A: No.
Troubleshooting
Q: My headset isn't working/giving me issues. What can I do to troubleshoot?
A:
The first thing y'all should do is a hard reset on your headset. To do this, concord down the Dolby push button located on the dorsum of the right ear cup. At the same time, agree downward the Game button which is also located on the right ear cup for fifteen seconds.
The headset will power off and turn back on again. Dock your headset into the Base Station to re-sync it. If you are nevertheless experiencing issues with your headset, please contact Customer Support .
Source: https://blog.astrogaming.com/2016/07/the-a50-base-station-f-a-q-2/
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